Why Organizations Fail
The Cost of Being Liked Over Being Right
Most people would rather be liked than be right. But no one admits it. And this silent preference is quietly destroying organizations.
The Real Rule of Information Sharing
We don’t share information based on truth—we share it based on how it makes others feel.
We like stability, so we spread good geopolitical news.
We are envious, so we share negative celebrity news.
We seek validation, so we share stories that reinforce our beliefs.
And it gets worse in organizations.
Why Bad News Never Reaches the Right People
The survival of any company depends on discovering bad news early. But precisely the kind of information that could prevent disasters—the inconvenient truths—rarely makes it to decision-makers.
Why? Because:
No one wants to be seen as difficult or pessimistic.
No one wants to challenge the opinions of powerful people.
Every organization has informal cliques, and bad news gets trapped inside them. Teams gossip about each other’s failures but never escalate issues where they belong.
So while some people do see the cracks forming, the people who need to act on them often remain oblivious—until it’s too late.
If You See Something Wrong, What Should You Do?
Trying to single-handedly "stop the train" is often career suicide. Organizations resist unwelcome truths. So, if you’re aware of a problem, here’s what works:
Build Influence Before You Need It. People listen to those they like and trust. If you want bad news to be taken seriously, don’t just be the messenger—be the person whose opinion already matters.
Plant the Right Seeds. Direct confrontation rarely works. Instead, help others arrive at the same realization in a way that feels like their discovery. This is the Inception strategy—ideas that people internalize on their own tend to stick.
Find the Right Channels. Instead of hoping leadership stumbles onto the truth, guide it there. Frame issues in ways that align with company goals—risk reduction, cost savings, or strategic advantage.
The Bottom Line
If you want to create real impact, don’t just focus on being right—focus on being heard.